Faulu named best microfinance in digital banking and product innovation

By Peter Ochieng

Faulu emerged the best microfinance bank in digital banking and product innovation, at the 18th edition of the Think Business Awards, 2023.

The Awards, held annually since 2006 are aimed at encouraging prudence and stability in the banking sector, by recognizing, awarding and celebrating exemplary performers in the sector.

Winners are selected on a combination of merits, including financial soundness, opinion polls, market research and professional assessments.

Faulu microfinance bank acting CEO Julius Ouma said the accolade is a testament to their unwavering commitment to leveraging technology and innovation, for provision of accessible and convenient financial solutions to their customers.

"We are incredibly honoured to be recognized as the best microfinance bank in digital banking and product innovation at the Think Business Awards 2023," he said.

"One of our main focuse as a bank is to empower individuals and businesses through digital transformation, and this recognition motivates us to continue pushing the boundaries of what is possible. We remain dedicated to driving financial inclusion, enhancing customer experiences, and making a positive impact on the communities we serve."

Faulu has introduced multiple transaction channels to improve efficiency and increase convenience.

These channels include the Faulu DigiCash App, Faulu USSD code *339# and Faulu 3D Secure Visa Debit Cards.

Faulu has an expansive branch network spanning 32 counties and serving over 400,000 customers.