Plans underway to set up a call and contact centre to improve service delivery

May 5, 2023 - 21:15

Uasin Gishu Deputy Governor Engineer John Barorot, third left, front row, with representatives from KIMC who paid him a courtesy call in Eldoret

Eldoret, Friday, May 5, 2023,

K.N.A By Kiptanui Cherono

Uasin Gishu County government is in the process of setting up an ultra-modern call and contact centre to improve its customer service delivery.

Speaking when he hosted a delegation from the Kenya Institute of Mass Communication, KIMC, Uasin Gishu County Deputy Governor (DG) Engineer John Barorot said the ultra-modern call centre is aimed at giving members of the public an avenue through which they can raise inquiries and concerns for prompt attention and action.

The Call and Contact Centre will boost service delivery through the enhancement of government communication and action, said the DG who appreciated that communication was key, especially for an institution whose core mandate was service delivery.

"Our call and contact centre will be very vital in ensuring wananchi are linked with the county government at all times for a mutual relationship between the electorate and the government," said Eng Barorot.

The call centre is primarily anchored on a model that allows the public to call in and be guided on where to get services, for example, a member of the public inquiring on how to get a business permit, will be advised to visit the ward office.

Also, through the Department of Information Communication Technology (ICT), the county is working on providing free internet connectivity across the region, a program aimed at assisting the youth to get connected and work online.

At the meeting, the DG also said the county was ready to partner with KIMC, to grow and nurture talent in the film and the arts industry, which is a lucrative space, especially for the youth.

County Executive Committee Member for ICT, Engineer Lucy Ng'endo said communication is a pillar for effective governance, adding that internet connectivity will be a big advantage for the youth.

KIMC is currently establishing its campus in Eldoret, which is its only affiliate school outside Nairobi. The campus is being set near Kiambaa, with classes already running at Homecraft in Pioneer, Eldoret.

Courtesy K.N.A