Kenya Power reveals number of Kenyans who have updated their metres

By Peter Ochieng

Kenya Power company has released an update on the number of Kenyans who have since updated their token metres.

According to the company, 4.2 million Kenyans have updated their token metres in the ongoing exercise that will end on 31st August 2024. Eng. Rosemary Oduor General Manager, Kenya Power Commercial Services and Sales in a statement applauded customers for their support.

“We thank all our customers for their support on this ongoing exercise. So far, we are happy that more than 56 per cent of all our prepaid customers have updated their metres so that they can continue to enjoy access to electricity,” said the General Manager.

“Once a metre is scheduled, a customer receives an SMS notification and thereafter the update codes are sent to the customer upon purchasing their electricity tokens. Our customers are required to update their metres as soon as they receive their codes to continue enjoying access to electricity.”

"We are therefore kindly urging those who have not updated yet to purchase their tokens upon which they will receive their codes and be able to update their metres," she added.

The company rolled out the update token metre yako campaign in June, with more than 7.2 million of its prepaid metres targeted in the exercise.

“We have made sure that any prepaid customer is able to get their codes, even in cases where they have lost the SMS. By using our USSD code *977#, any customer can access their codes once their metre has been scheduled. We are also utilising our social media pages to make this exercise seamless for all our customers.”

She called on the remaining prepaid customers to update their metres by August 31st, so as to continue enjoying access to electricity. The free exercise is being carried out in batches, free of charge.